Two tenants,
one identity plane.

Printify had grown into two Okta organizations. Each tenant carried its own users, its own groups, its own attributes, and its own application assignments. What used to be a clean identity surface had turned into two parallel ones - and every onboard, offboard, or role change meant deciding which Okta did what, then doing it twice.

The work was two things at once. First, merge the two tenants into a single policy-driven environment without breaking access. Second, automate the lifecycle across the app stack so the next org change doesn't turn into a ticket queue - and leave the IT team with the documentation and training to run it.

We plugged into Printify's integration plan as the hands-on Okta team - reviewing the existing setups across both organizations, assessing what needed to change, and executing the merge without breaking access. Users, groups, attributes, and application assignments all routed into a single environment, with configurations rebuilt to match Printify's future operating model.

On top of the merge we wired the lifecycle: group-based provisioning rules, and improved onboarding, offboarding, and leave-of-absence flows. Okta-Workday integration was built and tested in Sandbox before touching Production. New apps - Zendesk, Miro, Atlassian, Slack, Culture Amp, Robin, Figma, and more - were integrated with attribute mapping per app and validated end-to-end with stakeholders before going live. Every change landed in Printify's Confluence with training for the IT team, so the knowledge doesn't live with us alone.