Consolidating Identity Infrastructure Across Two Organizations
Printify is a global print-on-demand platform connecting merchants with print providers worldwide. Following organizational changes, they needed to consolidate two separate Okta environments into one — merging users, groups, attributes, and application assignments while keeping everything secure and operational.
Client
Printify
Industry
Print-on-Demand / E-commerce Platform
Project
Okta Consolidation, Workflow Automation & Systems Integration
Service
Workflow Automation & Integration
Challenge
The Challenge
This wasn't just a data merge. Every employee's access to every tool needed to work correctly after consolidation. Onboarding and offboarding workflows needed to function in the new unified environment. And a growing list of business-critical applications needed to be properly integrated with identity management.
Approach
Merge, Automate, Integrate
Okta Environment Merge
We executed Printify's integration plan by:
Merging user accounts, attributes, groups, and application assignments between two organizations
Reviewing existing Okta setups, assessing configurations, and implementing required updates
Building and deploying new Okta configurations to support Printify's future operating model
Automation Workflows
Manual identity management doesn't scale. We designed and implemented automation workflows in Okta to match Printify's internal processes:
Automated application provisioning through group-based rules — new employees automatically get access to the tools they need
Onboarding automation — join the company, get your accounts set up without IT manually configuring each one
Offboarding automation — leave the company, access is revoked across all systems immediately
Leave-of-absence flows — temporary access changes handled automatically
Ongoing optimization as business needs and tools change
Application Integrations
We connected Okta to Printify's core business tools, ensuring single sign-on and automated provisioning work reliably across the stack:
Workday — HR system integration (Sandbox and Production)
Bob — HR platform
Zendesk — Customer support
Miro — Collaboration
Atlassian (Jira, Confluence) — Project management and documentation
Slack — Communication
Culture Amp — Employee engagement
Robin — Office management
Figma — Design
And a growing list of additional tools
Documentation & Training
To ensure long-term maintainability:
All system changes and integration details documented in Printify's IT Workplace Confluence
Training and supporting documentation provided for Printify's IT staff
Proactive risk flagging and coordination through shared work-tracking documents
Outcome
The Outcome
Unified identity management
Two Okta environments became one. Every employee, every tool, one source of truth.
Automated employee lifecycle
Onboarding, offboarding, and role changes no longer require manual IT intervention for application access. New employee → right tools, automatically.
Secure, auditable access
Group-based provisioning means access is consistent and reviewable. No more "who has access to what?" uncertainty.
Scalable integration framework
As Printify adds new tools, the integration pattern is established. Connecting the next application follows the same tested process.
IT team enabled, not dependent
Documentation and training mean Printify's internal team can maintain and extend the environment independently.
Tech stack
Need to Automate Your Operations?
Whether it's identity management, business process automation, or connecting the tools your team uses every day — we build systems that handle the repetitive work so your people don't have to.